Frequently Asked Questions
Everything you need to know about your lifelong travel companion.
What is the Simple as That® lifetime guarantee?
We believe in our products, which is why we offer the most comprehensive lifetime guarantee in the industry. If your bag is ever broken or damaged—even if it was caused by an airline—we will repair it free of charge.
How long does shipping take for my order?
Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your luggage for an upcoming trip.
What is your return policy for unused items?
If you are not completely satisfied with your purchase, you may return any unused item in its original packaging within 30 days of delivery for a full refund.
How do I clean and maintain my Briggs & Riley bag?
For ballistic nylon fabrics, use a soft, damp cloth with mild soap and water. For leather accents, we recommend using a high-quality leather conditioner to maintain the material's suppleness and finish.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of the items.
Can I track my repair status online?
Absolutely. Once your bag has been received at our official repair center, you can use your repair tracking number on our website to see real-time updates on its progress.